Uniform Craft
Uniform Craft

FAQs

Frequently Asked Questions

ORDERS

How can I check the status of my order? +

Once the product is shipped, a shipment confirmatory WhatsApp message and/or email will be sent along with the courier tracking number.

What are the payment options at Uniform Craft? +
  • Credit / Debit Card
  • Net Banking
  • UPI (e.g. Google Pay)
  • Cash on Delivery (for non-embroidery orders and orders below ₹5,000)
How do I place a Cash on Delivery order? +

OTP-based mobile number verification is required. A COD order confirmation message is sent via WhatsApp and must be confirmed by the customer.

Can I get my organisation's GST number on the invoice? +

E-commerce invoices on the Uniform Craft website cannot incorporate your GST number. You can contact them to create your order through the B2B process.

Are there any discounts for bulk orders? +

10% discount on orders above ₹2,500 and 15% discount on orders above ₹15,000. Shipping is free on all orders across India.

How do I cancel my order? +

Contact via the Contact Us page or chat window. If the product hasn't shipped, cancellation can be effected. Customised orders that are already customised cannot be cancelled.

How do I find my order history? +

Log in or create an account with the email ID used in previous orders to view order history.

Do you have a retail shop for walk-in purchases? +

Yes — Ground Floor, Jamal Fazal Chambers, 26 Greams Road, Thousand Lights, Chennai 600006. Trial rooms are available.

Can I order online and pick up from the store? +

Yes. After placing an order, contact customer care to inform them of your preference to pick up.

Can I edit my order after placing it? +

Contact via the Contact Us page or chat. Edits are possible if the product hasn't shipped. Customised orders already in production cannot be changed.

RETURN POLICY

What is the return policy? +

Non-customised products can be returned within 7 days of receipt. The customer must courier the item back (at their cost) with the order number. Refund is processed once the item is received in resaleable condition.

How do I exchange a product for a size change? +

Courier the garment(s) back at your cost; UC will send the new size on receipt (if in stock). Out-of-stock items are usually restocked within a week. Garments with embroidery cannot be exchanged.

SHIPPING

How does Uniform Craft ship COD orders? +

COD orders are shipped via Shiprocket and delivered within 3–7 days depending on the destination pin code.

How long does delivery take? +
  • Up to 5 kg (up to 8 items): 2–4 days
  • Above 5 kg (more than 8 items): 3–4 days in South India; 4–8 days for central/northern pin codes
  • Embroidery orders: add 5 days
How can I track my order? +

Uniform Craft sends a WhatsApp message and email upon shipping. If not received, contact customer care via the Contact Us page or website chat.

SIZE SELECTION

What if my measurements fall between 2 sizes? +

Order the larger size — a marginally larger size can be altered to be made smaller, especially for customised (non-returnable) orders.

What's the best way to get sizes right for a team order? +
  1. Estimate sizes using the size guide
  2. Order one piece in each estimated size
  3. Confirm or identify alternate sizes on receipt
  4. Place the bulk order for the remaining sizes
Can I get a top and pant in different sizes? +

Yes, at an extra charge. Contact customer support and ask for the customised order process.

Can I get a longer length for taller individuals? +

Longer-length pants are available (not tops), at an extra charge via the customised order process.

Can I buy only the top without the full set? +

Not for standard orders (items are stocked as sets). For orders above 50 garments, tops can be made separately — contact customer support.

We offer free pan-India shipping on every single order.

Explore over 5 payment options including cash on delivery.

Available via our contact page and social accounts.

Easy and quick exchanges on your healthwear.